This Communication Policy outlines how Kulushi FZE-LLC ("Kulushi", "we", "us", "our") communicates with customers, clients, partners, and suppliers across email, messaging platforms, social media, and website interactions, and sets expectations around confidentiality, responsible communication, and data protection. By providing your communication details, you expressly consent to Kulushi communicating with you via the method you have provided to us.
1. Channels of Communication
- Email (e.g. support@kulushi.ae);
- WhatsApp and SMS (for quick updates and support);
- Instagram, Facebook, and LinkedIn (for announcements and customer engagement);
- Website contact forms and chat tools;
- Phone and video calls when necessary.
2. Business and Transactional Use
These platforms may be used to send quotes, invoices, confirmations, ticket updates, and support. Messages sent through these channels form part of our official communications and should be treated as such.
3. Marketing and Promotions
Kulushi may share marketing content, event alerts, or exclusive offers via email, WhatsApp broadcasts, or social media. You may opt out at any time by unsubscribing or messaging us directly on support@kulushi.ae.
4. Confidentiality Notice
All communications from Kulushi, regardless of channel, may contain confidential or privileged information. If you are not the intended recipient, please delete the message and notify us immediately. Unauthorised sharing or use of content is prohibited. Be aware that communication over the internet is not entirely secure, so consider this before including any sensitive information in any communication.
5. Accuracy of Information
While we strive to ensure all communication is accurate and timely, only written confirmations (e.g. email or a signed quote) followed by payment constitute a binding agreement. Always verify final details before acting.
6. Security and Fraud Awareness
Be alert to phishing or fraudulent messages. If you receive suspicious communication claiming to be from Kulushi, especially relating to payment details, contact us via official channels. Do not rely solely on WhatsApp or social media for financial transactions.
7. Contact
To report suspicious communication or raise a concern: support@kulushi.ae, or via our official social media accounts or www.kulushi.ae.
Kulushi FZE-LLC, Business Centre, Sharjah Publishing City (SPC) Freezone, Sharjah, UAE. Licence No. 4311177. TRN 104314497900003.